Delivery Policy
How we deliver
We despatch orders using the following methods;
- Royal Mail Second Class
- Royal Mail Standard Parcel Service
When to expect your order
We will endeavor to despatch all orders on the same day as your payment has cleared where possible, you will be notified by email when your order has been dispatched. Items sent by Royal Mails second class post will be delivered with your normal mail and should be expected within 3 working days following the date of despatch. For orders exceeding 1kg in weight Royal Mails Standard Parcel Service will be the method of despatch items sent by this method will be delivered within five working days following the date of despatch.
If there is likely to be a delay in despatching your order you will be notified by email.
Delivery to addresses on islands or in remote areas of the UK mainland may take longer than our usual delivery times.
Where we deliver
We will deliver to all postal areas in the UK.
For security reasons we cannot deliver to a PO Box address. We also reserve the right not to deliver orders if we believe the address is not secure. If this affects an order you place, we will notify you as soon as possible.
What happens if we are unable to deliver?We realise that occasionally we may try to deliver an order and nobody will be available to sign for the goods or the item may be too large to post.
Each time an attempt is made, our delivery agent will leave a card at the delivery address confirming that they have tried to deliver. This card contains details for you to arrange to collect the order directly from their depot or to arrange a convenient time to deliver. The goods will only be held for a limited time. Please respond within the timescale mentioned on the card.
All orders will be delivered to the address provided by you, we cannot be held responsible if this delivery address is incorrect.